Shipping & Returns

Shipping & Returns

We offer shipping throughout the UK, Europe and the rest of the world.

Domestic UK Delivery

  • Standard delivery via Royal Mail Tracked 24
  • Delivered in 1-3 working days
  • You will be notified when your order is despatched and provided with a tracking number

UK Next Day Delivery

  • Next-day delivery via Royal Mail Special Delivery
  • Delivered and fully insured via Royal Mail’s tracked delivery service
  • All orders require a signature for added security
  • Orders placed before 3 p.m. will be delivered the following day (excluding bank holidays)
  • Next-day deliveries are not delivered over the weekend – so if an order is placed with next-day delivery before 3 p.m. on Friday, it will be delivered on Monday. Orders placed after 3 p.m. on a Friday, Saturday or Sunday will be delivered on Tuesday
  • You will be notified when your order is despatched and provided with a tracking number

European Standard Delivery

  • Standard delivery via International Royal Mail Tracked and Signed
  • Delivered in 5-7 working days
  • You will be notified when your order is despatched and provided with a tracking number
  • Please note there may be import charges added to your parcel upon arrival into your country, we advise contacting your local customs office for an accurate fee that you could be charged.

European Expedited Delivery

  • Expedited delivery via FedEx
  • Delivered in 1-3 working days
  • You will be notified when your order is despatched and provided with a tracking number
  • Please note there may be import charges added to your parcel upon arrival into your country, we advise contacting your local customs office for an accurate fee that you could be charged.

International Standard Delivery

  • Standard delivery via International Royal Mail Tracked and Signed
  • Delivered in 7-14 working days
  • You will be notified when your order is despatched and provided with a tracking number
  • Please note there may be import charges added to your parcel upon arrival into your country, we advise contacting your local customs office for an accurate fee that you could be charged.

International Expedited Delivery

  • Expedited delivery via FedEx
  • Delivered in 2-4 working days
  • You will be notified when your order is despatched and provided with a tracking number
  • Please note there may be import charges added to your parcel upon arrival into your country, we advise contacting your local customs office for an accurate fee that you could be charged.

Please note: rings which have been ordered in a different size than that which is listed will have an extended delivery time. We will contact you to let you know when to expect your order.

 

VAT, Taxes and Duties

Please note, that for orders placed outside the UK, VAT and other taxes and duties ARE NOT included in your final payment. Therefore, additional costs may be incurred with the courier before your order is delivered.

 

Bank Holidays

Orders are not processed on Bank Holidays so please allow extra time for delivery when placing your order around Bank Holidays.

 

Packaging

Each item we sell is beautifully packaged, and ready to present to your loved one. All our items of jewellery are delivered in a hard jewellery presentation box. The style of this presentation case varies.

 

Returns

If for any reason you wish to return your purchase to us, we will happily offer you a full refund or exchange. Please inform us within 14 days of receipt of your intention to return your purchase. Please return your item within 21 days of receiving it, maintaining its original condition and making sure to include your order confirmation and any documentation and/or certificates.

Refunds will be processed back to the same payment method used for the original purchase. Please note that items that have undergone alterations, such as ring resizing or engraving, cannot be accepted for return.

Please carefully repackage your item and seal it securely with a copy of your receipt. For added security, we ask that you send the package with tracking and insurance. Please keep your proof of postage and record of the tracking number until the items have been safely delivered. Allow up to 7 working days for us to process refunds and exchanges upon receiving the returned item. 

If you haven’t received your refund within 7 working days after notification, please contact us at enquiries@mccjewellery.co.uk or call us at 0151 666 1431. Returns requests made after 14 days of purchase may be subject to refusal for a refund, but we may consider offering an exchange or credit note if the item is in its original condition. In the rare event that you receive a damaged or incorrect product, please reach out to us at 0151 666 1431.

For international returns, please ensure that the package is clearly marked as ‘returned goods,’ with the country of origin listed as the U.K. Failing to do so may result in customs charges, which will be the sender’s responsibility.

 

Please return any items to the following address:

MCC Jewellery

Unit C109 -111, Paxton Aisle, Market Hall

Birkenhead CH41 2YL